- What does MHQ stand for?
- What are MHQ's hours of operation?
- What are MHQ's retail store hours?
- I have a question that isn't listed here, how do I get an answer?
- Is MHQ's e-Commerce site safe?
- Can anyone buy a vehicle from MHQ?
- Does MHQ lease vehicles ?
- If a vehicle is on an existing contract, is it necessary to go to bid ?
- How long does a typical upfit take to complete?
- Does MHQ offer hybrid vehicles?
- Does MHQ accept vehicles in trade?
- Can I buy-back our trade?
- Does MHQ sell used police vehicles?
- Does MHQ have graphics samples that I can review?
- Do you offer point-to-point vehicle delivery?
- How can I have my vehicle serviced?
- Can MHQ paint entire vehicles?
- I need service on my vehicle, can you do it while I wait?
- Do I need a service appointment or can I just come in?
- How do I determine if my vehicle or equipment is still under manufacturer's warranty?
- Does MHQ have a catalog ?
- Can anyone buy equipment from MHQ?
- How long does it take to fill and ship my order?
- Can products be returned?
- How are equipment repairs handled?
- I have an existing piece of equipment. Can you tell me if it is still covered under warranty?
- Does MHQ sell used equipment?
- Can you handle special orders?
- Do I need an MHQ account to place an order?
- How do I set up an MHQ account?
- I lost my account's password. What can I do?
- If I order by credit card, when will it be charged?
- Can I use a P.O. to order on-line?
- How do I check my order status?
- Do you offer quantity pricing discounts?
- Can my order ship to an address that's different from my billing address?
- Can I ship to an address outside the United States?
- How do I measure for my Body Armor vest?
- How should my Body Armor vest fit?
- Do you guarantee my Body Armor vest will fit properly?
- How should my Body Armor vest be maintained?
- Are there restricitons on who can purchase Body Armor?
The MHQ name, like the company, has evolved during our 30 years in business. Originally, it stood for Municipal Headquarters. While our core customer segments are municipalities and emergency services departments, as we've expanded into other markets our name has become MHQ.Back to top
For your convenience our Marlborough MA, Shrewsbury MA and West Hartford CT business hours are 8:00 AM to 5:00 PM (Eastern) Monday through Friday. Our e-Commerce store is open 24 hours a day! Outside of business hours you may leave a message on our automated voicemail system. Please call (508) 573-2600 and we'll call you back.Back to top
Our retail store hours are 8:00 AM - 5:00 PM (Eastern) Monday through Friday. We are located at 401 Elm Street in Marlborough MA. And remember our e-Commerce store is always open!Back to top
Please call our Customer Service department during normal business hours at (508) 573-2600 and we'll be glad to answer any question you may have.Back to top
Due to binding agreements with major automobile manufacturers MHQ is limited to only selling vehicles to municipalities, related government accounts and those authorized to purchase under contracts that we honor.Back to top
Yes! We have a variety of leasing options for our municipal customers. Please contact your MHQ Sales Associate for details.Back to top
No. Fortunately, MHQ has many contracts in force in New England. Some customers find it easier and more convenient to access an existing contract versus creating and distributing a bid on their own. Click Here to see the complete list of contracts is available or contact your MHQ Sales Associate for more details.Back to top
Our practice is to begin an installation upon receipt of your order. With our extensive vehicle and equipment inventory we'll accumulate all items on the build sheet and schedule work, usually within hours. Installation time will vary based on the job's complexity but can often be completed in 48 hours or less. We'll provide an estimated completion date at time of order.Back to top
Yes! We have a large selection of Hybrid vehicles ready for delivery, many of which are included on existing contracts.Back to top
Yes! We gladly accept trade-in vehicles and will work with you to establish a fair value.Back to top
No. Unfortunately, personal buy-backs aren't possible due to contractual limitations.Back to top
Yes! We are able to sell used police vehicles to municipalities and other approved entities.Back to top
Completed designs are the property of the respective entities and as such, we don't circulate sample books. However, MHQ's Sales Associates and in-house Graphics Department will work with you to create a unique graphics package for your organization.Back to top
Yes! We will deliver new vehicles and/or pick-up trade-ins within New England. Also, MHQ's Service Team is happy to work with you to arrange vehicle transportation for upcoming service or maintenance orders.Back to top
We handle most installation, diagnostic, mechanical or electrical service in any of our three facilities. Our Marlborough MA Installation Service can be reached at: (508) 573-2632. For Vehicle Scheduled Maintenance or Quick Turn Service (smaller jobs) call: (508) 573-2642. For Truck Equipment Service please call our Shrewsbury location at: (508) 842-0866. For West Hartford CT Service call (860) 953-1387.Back to top
Yes! In addition to striping, panel and spot paint repairs we can accommodate complete vehicle resprays. MHQ's Truck Equipment facility in Shrewsbury MA can also handle vehicles up to 50 feet in length.Back to top
Yes! MHQ now offers our new Quick Turn Service Program in Marlborough MA for smaller jobs usually completed in three hours or less. You're invited to stay while work is being done and visit our Retail Showroom. Alternatively, you may schedule an appointment for vehicle installations or service that will take longer. Please contact our Service Advisors who will recommend the best option for you at 508-573-2642.Back to top
To best meet your needs we suggest first contacting a Service Advisor who will recommend the best option for you at 508-573-2642.Back to top
Due to the large variety of products and manufacturers there may be multiple warranties in effect. It's best to contact your MHQ Sales Associate who is responsible for managing your warranty information. We'll contact the manufacturer(s) directly regarding warranty inquires and will handle any claims on your behalf.Back to top
Yes! We have recently added digital catalogs for you to browse many of our contract offerings. Please click here to view.Back to top
Generally yes! However, sale of some emergency equipment is restricted to authorized purchasers, as dictated by state and local laws.Back to top
Our well-stocked warehouses and efficient systems allow us to pick and pack your order the same business day. An in-stock order placed by 1:00 PM (Eastern) will be on its way to you that same day. Of course, allow normal UPS Ground shipping times. If you need expedited shipping, let us know.Back to top
We will accept returned goods in resaleable condition and in original manufacturer's packaging. Defective products may be exchanged without incurring a restocking fee. For returned goods (without exchange) a 25% restocking fee will be charged within 30 days of purchase provided product is returned unused and in its original manufacturer's packaging.Back to top
Our Service Department is ready to assist and get you up and running as soon as possible. Please return defective equipment to MHQ and we will work directly with the manufacturer to repair or replace it. We will keep you informed throughout the process.Back to top
If the equipment was supplied by MHQ we can usually provide this information. Contact your MHQ Sales Associate with its purchase date and supply contract, if any. We'll work with the manufacturer directly regarding warranty inquiries and will handle any claims on your behalf.Back to top
No. We prefer to only sell new equipment under warranty to ensure that you are getting product of the highest quality.Back to top
Yes! Although our extensive assortment is designed to meet the majority of customers' preferences we can work with you to satisfy unique needs. Call your MHQ Sales Associate, who has access to additional resources, to discuss your requirements.Back to top
Although it is not required, setting up an account on MHQ.com allows you speed-up ordering over the telephone, on-line or in person. It's easy to set-up, too. Click Here to set up an accountBack to top
It's easy! You may do it on our website (Click Here to set-up an account) or contact a Sales Associate via telephone or in-person at any of our three locations.Back to top
MHQ keeps account passwords in a secure database. If you’ve lost your password, click here and a new password will be e-mailed to you. You have the ability to change to a new password at any time.Back to top
Your credit card will only be charged at the time of shipment.Back to top
Yes! You can order on-line with a P.O., by credit card or on your account. Your MHQ Sales Associate can establish a line of credit for you.Back to top
Simply call your MHQ Service Associate or check it on-line anytime. You'll need your Account Number and MHQ Order Number.Back to top
Yes! MHQ can offer quantity discount pricing. Please contact your MHQ Sales Associate for more information.Back to top
Yes! We can accommodate shipments made to a different address provided it is on file for your account. Ship-To addresses are usually set-up when the account is established. This is done to ensure all orders placed on your account are legitimate.Back to top
No. Due to MHQ contractual relationships we are only authorized to ship to U.S. addresses.Back to top
Once you place your order, one of MHQ's Body Armor experts will call you to go through all the details for proper measurements.Back to top
Proper sizing is critical for protection and comfort. When standing-up straight the top center edge of the vest's front panel should be at the clavicle (breastbone) notch while the bottom edge should be about two inches above the top of your gun belt. The front and back panels should butt together or have a slight gap on your sides.Back to top
MHQ guarantees the custom fit of your vest for 60 days from date of purchase.Back to top
For comfort and long use your vest should be regularly laundered. To wash the carrier, remove ballistic panels and machine wash on gentle cycle only or by hand. Use cold or warm water and very mild soap. DO NOT use strong detergents or bleach.Back to top
Yes, all individuals purchasing BAE body armor will be required to complete the new BAE End User Certificate. This form verifies that you are authorized to own body armor for lawful purposes and commit to not reselling or giving the body armor to third parties. This new policy applies to all sales to individuals, including internet sales, and telephone orders. It does not apply to sales to US federal, state, and local agencies.Back to top